I came here not knowing what I was going to do or where I was going in life.

Hope for the unhoused population.

Tucked away in an unassuming location, this shelter, located just west of downtown Spokane on the edge of Brown's edition, offers more than just a place to sleep.

When people are coming in, they're engaging in services.

We're assessing their needs.

We're helping them triage into detox or inpatient if they need that.

And then we're also looking at beds that would best fit them.

And then when they get there they can they can stabilize there.

They can have the supports and wraparound services that they need.

Their wraparound services are at the center of the city of Spokane's new shelter strategy.

Last October, the city closed the large Trent Resource and Assistance Center, also called Track and shifted gears to a new scattered site model.

Instead of focusing on one large shelter location, the city has been opening several smaller, specialized shelters.

Layne Pavey is the executive director of Revive Counseling Spokane, the service provider for one of those shelters.

The Navigation Center.

The big shelters overwhelm neighborhoods, and people do not feel safe coming into them when they are just a number in a bed, in a short staffed place.

You're going to get assaulted in the middle of night.

You're going to get robbed.

There's no way to manage the population when you have that many people in a congregate shelter.

These smaller shelters are just engaging people in a more personalized way.

We're building community.

People build trust amongst each other.

They can sleep at night.

And we all know them by name.

This is what really it takes to to get people moving forward and believing in themselves and creating that access to opportunity in the community.

The Center's personalized support is having an impact on the clients.

I just came over here on a whim, and, the amazing folks here let me come in and, make me feel at home.

And until I got my bed date and inpatient and then, when impatient and upset, gotten into clean and sober housing, and, I got a job, today, and, I'm able to be a person I feel like again.

On top of three meals a day and a safe place to sleep.

The navigation center provides housing and employment support and helps clients attain detox, inpatient addiction treatment, or medical aid when needed.

Clients are also encouraged to join educational workshops, peer support groups and more.

I can't explain how much Help Save have helped me since I've been here, as well as not even like with bus rides.

Every now and then, or take in personally and take their time out of their day to take it to appointments to get my ID, stuff like that.

I've never felt so welcome from the day we came here for interview.

There hasn't been a single person that hasn't come up and said, welcome, this is do you need anything?

So it's great.

This is a good program.

Housing support is the top priority.

The navigation center has three dedicated housing specialists working with clients and housing partners.

Since October, the staff has helped 33 clients find permanent housing and eight find transitional housing.

And that speaks volumes to the, relationships that we have with our landlords who, like, actually want our clients, in their housing because they know when they come with a revive housing specialist, they have a liaison, they have someone who's going to support that person if they have some period of instability, if they're behind in rent, they know they can call someone.

The goal is to move clients into housing in 90 days.

And while the nature of this work doesn't always fit neatly into a tracking spreadsheet, Pavey says the compassionate case managers and support staff don't give up.

Offering a lot of help.

With what little space and resources they have.

This is a bright, shiny place and people come in.

And when our staff is engaged in all of this that we're like, there's hope.

Good things are actually happening.

All of us, service providers and homelessness services need a reminder of that all the time.

Every day.

Don't be scared to ask for help.

You don't want to be homeless.

There's a way out.

I mean, I get it because I've been there.

And it's a hard decision to make.

But once you make that decision, there's help.

And, this place is definitely, a rock to start on.